🔒 Privacy Policy

DATASMITH AI SOLUTIONS PVT. LTD. (“we,” “our,” “us”) values your privacy and maintains the highest information-security standards as an ISO 27001-certified organization.
This policy explains how we collect, use, and protect your data while you use our platforms — TenderGenie.ai, FlipGenie.ai, and UXccelerate.ai.

1. Information We Collect

• Account Data: name, email, organization, contact details, password.
• Billing Data: handled securely by PCI-compliant providers (e.g., Stripe, Razorpay); we do not store card numbers.
• Usage Data: IP address, browser type, login times, and activity logs.
• Uploaded Content: documents and files you submit for processing or analysis.

2. How We Use Your Data

• Operate and deliver Services.
• Process and analyze documents through AI models.
• Communicate updates, invoices, and support notices.
• Improve system performance and security.
• Comply with legal requirements.
• We do not sell data or use it to train public AI models.

3. Data Security

• Stored using AES-256 encryption at rest and TLS/HTTPS in transit on secure Microsoft Azure and AWS servers.
• Access is role-based and audited.
• Regular vulnerability assessments and incident response reviews align with our ISO 27001 controls.

4. Data Retention

Your data remains active while your subscription is active.
After cancellation, we delete or anonymize it within 30–60 days, except where law requires longer retention.

5. Your Rights

You may request to access, correct, delete, or export your data, or withdraw consent for certain processing.
Send requests to admin@data-smith.ai or businessenquiry@data-smith.ai.

6. Cookies

We use cookies for session authentication and analytics. You may disable them in your browser, though some features may be limited.

7. Third-Party Services

• AWS (Amazon Web Services)
• GCP (Google Cloud Platform)
• Microsoft Azure
• OpenAI
• Claude (Anthropic)
• Gemini (Google)
• Other LLM models (open source and closed source)
• Payment processing (Stripe, Razorpay)
• Communication and analytics tools

All operate under data-protection agreements consistent with our ISO 27001 certification.

8. International Data Transfers

Data may be processed in countries where our servers are located.
We apply appropriate safeguards and contractual protections for cross-border transfers.

9. Children’s Privacy

Our Services are intended for business users aged 18 and above. We do not knowingly collect information from minors.

10. Data Breach Response

• We will notify affected users within 72 hours.
• Inform authorities as required.
• Implement corrective actions immediately.

11. Policy Updates

We may revise this Policy from time to time; the latest version is posted on our website.
Continued use signifies your acceptance of the updated Policy.

12. Contact Us

For privacy or security queries:
DATASMITH AI SOLUTIONS PVT. LTD.
Pune, Maharashtra, India
admin@data-smith.ai | businessenquiry@data-smith.ai
HR queries: HumanRelations@data-smith.ai